Refund and Return Policy

At Arqovento Furniture, we want you to understand your return and refund options before placing an order. This policy explains our return window, return conditions, return shipping, damaged or defective items, and refund processing.

1. Return Window

You may request a return within 30 days of the delivery date, subject to the conditions outlined below.

Please contact our customer support team before sending an item back so we can provide the appropriate return instructions.

2. Return Eligibility

For a standard return, the item should:

  • Be unused and in its original condition.

  • Include its original packaging, where reasonably available, along with included parts, accessories, and manuals.

  • Be accompanied by proof of purchase, such as an order number or order confirmation.

If an item arrives damaged, defective, or different from what you ordered, please contact us. We will review the issue and explain the available options. Standard return conditions will not automatically exclude a customer from any rights available under applicable law.

3. How to Request a Return

To request a return:

  1. Email support@arqovento.shop with your order number and the reason for the return.

  2. Wait for our customer support team to provide return instructions.

  3. Pack the item securely, including the relevant parts and accessories.

  4. Use the return shipping label and instructions provided by our support team.

  5. Keep your shipping receipt or tracking information until the return is resolved.

Please do not send a return to an address that has not been confirmed by our support team.

4. Return Shipping Costs

For eligible returns covered by this policy, we provide a prepaid return shipping label at no additional cost to the customer. No restocking fee applies to eligible returns.

If your package did not include a return label or you have misplaced it, contact support@arqovento.shop to request assistance.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the item and packaging, if available.

Our team will review the information and explain the available next steps, which may include a return, replacement, or refund, depending on the circumstances and applicable law.

Please contact us promptly so we can investigate the issue. A delay in contacting us or the absence of photographs will not automatically eliminate rights available under applicable law.

6. Refund Processing

Once we receive and inspect a returned item, we will process an approved refund within 7 business days.

Refunds will be issued to the original payment method used at checkout unless another method is permitted and agreed upon.

After we process the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We will contact you if additional information is needed to complete your refund.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact our support team to discuss the available resolution.

Exchanges and replacements depend on product availability and the circumstances of the request. Please do not send an item back before receiving return instructions.

8. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@arqovento.shop.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.

9. Shipping Information

Our current shipping estimates are:

  • Order Processing: 1–2 business days.

  • Transit Time: 3–7 business days after dispatch.

  • Estimated Total Delivery Time: 4–9 business days, including processing and transit.

  • Shipping Region: United States only.

  • Standard Shipping: Free.

These are estimates, not guaranteed delivery dates. Actual delivery may be affected by the destination, carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

For additional details, please review our Shipping Policy.

10. Contact Us

For return, refund, or order assistance, contact:

Arqovento Furniture
Address: 386 W 15th St, Riviera Beach, FL 33404, United States
Email: support@arqovento.shop
Phone: +1 (941) 697-7511
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday and Sunday

This policy does not limit any non-waivable rights you may have under applicable law.