Payment Policy

At Arqovento Furniture, we aim to provide a clear and secure payment process for every order placed through our website, https://arqovento.shop. This policy explains the payment methods we accept, when payments are processed, and how payment-related questions are handled.

1. Accepted Payment Methods

We accept the payment methods displayed and available at checkout. These may include:

• Visa

• Mastercard

• American Express

• JCB

• Discover

• Stripe-supported payment methods

• Apple Pay, where available

Available payment methods may vary depending on your device, browser, location, and checkout eligibility. Please confirm that your preferred payment option is displayed at checkout before placing an order.

2. Payment Processing

Payment is generally collected when you place your order. Your order may not be processed until the payment has been successfully authorized or confirmed.

If a payment is declined, incomplete, or cannot be verified, your order may be delayed or cancelled. If you experience a payment issue, please contact our customer support team for assistance.

3. Pricing and Taxes

All product prices are displayed on our website in the currency shown at checkout. Applicable sales taxes and any other required charges will be displayed before you complete your purchase.

Please review your order total carefully before submitting payment. The final amount charged will be shown during checkout.

4. Payment Security

Payments are processed through the payment service providers made available at checkout. These providers handle payment information according to their applicable security and privacy practices.

Arqovento Furniture does not intentionally store complete payment card details on its website servers. However, payment information may be processed and retained by our payment providers as necessary to complete transactions, prevent fraud, comply with legal obligations, and provide payment services.

Please ensure that you are using the official website and a secure connection when placing an order.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email. An order confirmation indicates that your order has been received; it does not necessarily mean that the order has been shipped.

If you do not receive a confirmation email, please check your spam or junk folder. You may also contact us to verify your order status.

6. Refunds and Payment Reversals

Approved refunds will be issued to the original payment method whenever possible. Refund processing times may vary depending on the payment provider, card issuer, or financial institution.

For information about return eligibility, return procedures, and refund processing, please review our Refund and Return Policy on our website.

If an order is cancelled before shipment, any eligible refund will be handled according to our Refund and Return Policy and applicable requirements.

7. Suspicious or Unauthorized Transactions

If you believe that a payment was made without your authorization, contact your card issuer or payment provider promptly. You may also contact our customer support team so we can review the relevant order information.

For your protection, please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.

8. Contact Information

If you have questions about a payment, charge, or order confirmation, please contact us using the details below.

Business Name: Arqovento Furniture
Address: 386 W 15th St, Riviera Beach, FL 33404, United States
Email: support@arqovento.shop
Phone: +1 (941) 697-7511
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM

We will review payment-related inquiries and respond as soon as reasonably possible.

9. Policy Updates

We may update this Payment Policy when our payment methods, business practices, or legal requirements change. Any revised version will be published on this page with an updated effective date.

Please review this page periodically to stay informed about our payment procedures.