Frequently Asked Questions (FAQ)

Welcome to Arqovento Furniture. Below, you’ll find answers to common questions about our products, orders, payments, shipping, returns, and customer support. We want you to have the information you need to make an informed purchase and understand what to expect after placing an order.

1. What should I know before placing an order?

We recommend reviewing the product page carefully before making a purchase. Check the product description, listed dimensions, materials, specifications, included components, and available images. If any important detail is unclear, please contact us before ordering. We want you to make your purchasing decision based on the information provided rather than assumptions.

2. Where does Arqovento Furniture ship?

Arqovento Furniture currently serves customers within the United States. Standard shipping is offered at no additional shipping charge for eligible orders. Please confirm your shipping address and review the order total at checkout before completing your purchase.

3. How much does shipping cost?

Standard shipping is free for eligible orders shipped within the United States. Any applicable charges or taxes will be displayed during checkout before you submit your order. Please review your final order total carefully so you know what you will be charged.

4. How long will it take to receive my order?

Our current estimated delivery timeframe is 4–9 business days, consisting of:

  • Order processing: 1–2 business days.

  • Carrier transit: 3–7 business days.

Orders placed after 5:00 PM Eastern Time, on weekends, or on holidays may begin processing on the next business day. These are estimates rather than guaranteed delivery dates. Carrier delays, weather, and other circumstances outside our control may affect delivery.

5. How will I know whether my order has been confirmed?

After placing an order, check your email for an order confirmation. If you do not see it, check your spam or junk folder. An order confirmation means we have received your order; it does not necessarily mean the order has shipped. If you cannot locate your confirmation or need help verifying your purchase, contact us with the email address used at checkout and any available order details.

6. Can I track my order?

If tracking information is available for your shipment, it will be provided when the order is dispatched or when the carrier information becomes available. Carrier tracking updates may take time to appear. If you have not received tracking information or your tracking status has not changed for an extended period, contact our customer support team for assistance.

7. What payment methods do you accept?

We accept the payment methods displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, JCB, Discover, Stripe-supported payment options, and Apple Pay. Available options may vary, so please check the checkout page before placing your order.

8. Is my payment information secure?

Payments are handled through the payment service providers available at checkout. Arqovento Furniture does not intentionally store complete payment card details on its website servers. Payment providers may process transaction information according to their own security and privacy practices. For your protection, never send your full card number, card security code, password, or other sensitive payment credentials by email.

9. Can I cancel or change my order after placing it?

Please contact us as soon as possible if you need to correct an order or request a cancellation. We will review the order status and let you know what options are available. Changes or cancellations may not be possible once an order has entered processing or has been dispatched. Any applicable cancellation and refund rights under the law remain unaffected.

10. What is your return policy?

You may request a return within 30 days of delivery, subject to the conditions in our Refund and Return Policy. Items generally must be unused and in their original condition, with original packaging and included accessories where applicable. Please contact customer support before sending an item back so we can confirm the applicable requirements and provide return instructions.

11. Do you provide free return shipping?

A prepaid return shipping label is provided for eligible returns under our Refund and Return Policy. Please contact us before returning your item to confirm eligibility and obtain the correct instructions. Return eligibility and handling depend on the circumstances and the published policy. Your applicable statutory consumer rights remain unaffected.

12. What if my furniture arrives damaged, defective, or incorrect?

We understand that receiving a damaged, defective, or incorrect item can be frustrating. Please contact us as soon as possible at support@arqovento.shop and include your order number, a description of the problem, and photos if available. We will review the information and explain the next steps. Please keep the item and its packaging until you receive instructions. Any resolution will be handled in accordance with our published policies and applicable consumer rights.

13. How long does a refund take?

After an eligible return is received and inspected, approved refunds are generally processed within 7 business days. Refunds are issued to the original payment method whenever possible. Your bank, card issuer, or payment provider may need additional time to post the funds to your account. For complete details, please review our Refund and Return Policy.

14. What should I do if my package is marked as delivered but I cannot find it?

First, check the delivery location, entrance, porch, mail area, or other usual drop-off points. If possible, check with household members, building management, or neighbors. Review the carrier’s tracking details for additional delivery information. If you still cannot locate your package, contact us with your order number and tracking details so we can help review the situation.

15. What if I entered the wrong shipping address?

Contact us immediately if you notice an incorrect shipping address. We will check whether the order can still be updated before dispatch. Once a package has shipped, changing the address may not be possible. Please carefully verify your shipping information during checkout to help avoid delivery problems.

16. Will I have to pay sales tax?

Applicable sales taxes and other required charges, if any, will be calculated and displayed during checkout based on the order details and applicable requirements. Please review the final total before submitting your payment.

17. How can I contact Arqovento Furniture?

You can contact our customer support team using the details below:

Business Name: Arqovento Furniture
Email: support@arqovento.shop
Phone: +1 (941) 697-7511
Business Address: 386 W 15th St, Riviera Beach, FL 33404, United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Weekends: Closed

For order-related questions, please include your order number when contacting us. Do not include sensitive payment credentials in your message.

18. Where can I find your store policies?

For complete information about shopping with us, please review the relevant policy pages on our website:

  • Privacy Policy: How personal information is collected, used, and handled.

  • Shipping Policy: Processing times, delivery estimates, and shipping information.

  • Refund and Return Policy: Return eligibility, return instructions, and refund processing.

  • Payment Policy: Accepted payment methods and payment procedures.

  • Terms of Service: Terms governing the use of our website and purchases.

We encourage customers to review these policies before placing an order. If you need clarification about any policy, please contact our support team.

Thank you for choosing Arqovento Furniture. We appreciate your interest and are here to help make your shopping experience as clear and straightforward as possible.