Privacy Policy

At Arqovento Furniture, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use and share it, how we protect it, and what choices may be available to you when you visit https://arqovento.shop or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order number, purchase amount, order history, and related transaction details.

  • Payment Information: Payment method and transaction status. Payments are processed through the payment services available at checkout. We do not intentionally store full payment card numbers or card security codes on our website servers.

  • Technical Information: Information such as your IP address, browser type, device information, operating system, and website activity may be collected through server logs and technologies used on our website.

  • Customer Support Information: Information you provide when contacting us about an order, return, refund, delivery, or other inquiry.

  • Cookie and Usage Information: Information collected through cookies and similar technologies, where these technologies are used and permitted.

Please do not send full payment card details or security codes through email or customer support messages.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and fulfill orders.

  • Arrange shipping and provide tracking information.

  • Process payments, returns, refunds, and order adjustments.

  • Respond to customer questions and support requests.

  • Send order confirmations, shipping updates, and other necessary service communications.

  • Detect, investigate, and help prevent fraud, unauthorized transactions, and security issues.

  • Maintain, troubleshoot, and improve our website and shopping experience.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

  • Send marketing communications where permitted and, when required, with your consent.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on the performance of a contract, compliance with legal obligations, legitimate business interests, or your consent, as appropriate to the particular activity.

Where consent is required for cookies, advertising technologies, or marketing communications, we will seek that consent as required by applicable law.

4. How We Share Information

We do not sell or rent personal information in exchange for money. We may disclose information to the following categories of recipients when reasonably necessary:

  • Payment Providers: To process payments, verify transactions, and manage refunds.

  • Shipping and Delivery Providers: To deliver orders and provide shipment tracking.

  • Website and Technology Providers: To host, maintain, secure, and operate our website.

  • Customer Communication Providers: To send order confirmations and respond to inquiries.

  • Analytics and Advertising Providers: Where these services are used, configured, and permitted by applicable law.

  • Professional Advisers and Authorities: When disclosure is necessary to comply with law, protect legal rights, or respond to valid legal requests.

Service providers may process information on our behalf for the purposes for which they are engaged.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support analytics or advertising where applicable.

You may be able to manage non-essential cookies through the cookie preference tools available on our website, if provided. You can also manage certain cookies through your browser settings. Blocking essential cookies may affect some website functions.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. The specific technologies used depend on the services enabled on our website.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, managing returns and refunds, resolving disputes, maintaining business records, and meeting legal or tax obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

Payments are handled through the payment services offered at checkout. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain types of targeted advertising, sale, or sharing of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a privacy request decision where the law provides that right.

These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before processing certain requests.

To submit a privacy request, contact us at support@arqovento.shop. We will review and respond to eligible requests in accordance with applicable law.

You may opt out of promotional emails by using the unsubscribe link included in the message, where available. You may still receive essential communications relating to your orders and customer service.

9. Children’s Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may link to third-party websites or use third-party services for payments, shipping, analytics, or other functions. These third parties may have their own privacy policies and practices.

We encourage you to review the applicable privacy notices before providing information directly to third-party services. This Privacy Policy does not govern websites that we do not operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Arqovento Furniture
Address: 386 W 15th St, Riviera Beach, FL 33404, United States
Email: support@arqovento.shop
Phone: +1 (941) 697-7511
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday and Sunday

Please include enough information for us to understand your request, but do not include full payment card details or other unnecessary sensitive information in your message.