Shipping Policy
This Shipping Policy explains where Arqovento Furniture ships, how orders are processed, how long delivery usually takes, and what to do if a shipment is delayed, damaged, or delivered to an incorrect address.
1. Shipping Region
We currently ship to addresses within the United States only. We do not currently offer international shipping.
Please provide a complete and accurate shipping address at checkout, including any apartment, unit, or suite number where applicable.
2. Order Processing Time
Orders are generally processed within 1–2 business days, Monday through Friday.
Orders placed after 5:00 PM Eastern Time (ET), on weekends, or on public holidays may begin processing on the next business day.
Order processing includes preparing the order for shipment. Processing time is separate from transit time.
3. Shipping and Delivery Estimates
Our current standard shipping estimates are:
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Order Processing: 1–2 business days.
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Transit Time: 3–7 business days after dispatch.
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Estimated Total Delivery Time: 4–9 business days, including processing and transit.
These are estimates and not guaranteed delivery dates. Delivery may take longer due to carrier delays, severe weather, holidays, high shipping volumes, address issues, or other circumstances beyond our reasonable control.
We will provide available tracking information after your order has shipped.
4. Shipping Costs
We offer free standard shipping on eligible orders shipped within the United States.
No standard shipping fee is added to eligible orders at checkout. If any other shipping service or charge is offered, its cost and applicable conditions will be displayed before you complete your purchase.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation email at the email address provided during checkout.
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
If you do not receive an order confirmation or tracking update, please check your spam or junk folder first. If you still cannot find the message, contact support@arqovento.shop with your order details.
Tracking information may take some time to update after a carrier receives the package.
6. Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact our customer support team.
We will review the available tracking information and help you determine the appropriate next steps.
Delivery estimates may change due to circumstances outside our control. If we become aware of a significant issue affecting your order, we will provide relevant information when available.
7. Packages Marked as Delivered
If tracking shows that your package was delivered but you have not received it, please:
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Check your delivery area, mailbox, porch, and any designated safe location.
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Ask household members or building management whether the package was received.
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Review the carrier’s tracking details for delivery information.
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Contact us at support@arqovento.shop if the package is still missing.
Please provide your order number and tracking number, if available. We will review the information and help you determine the next steps.
8. Damaged Packages or Items
If your package or item arrives damaged, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs of the item and packaging if available.
Our team will review your request and explain the available resolution, which may include a replacement, return, or refund depending on the circumstances and applicable law.
Please retain the damaged item and packaging until you receive further instructions, where reasonably possible. A delay in reporting damage or the absence of photographs will not automatically eliminate rights available under applicable law.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for reviewing their shipping information before completing an order.
If you notice an error, contact support@arqovento.shop immediately. We will make reasonable efforts to correct the address if the order has not yet shipped.
Once a package has been dispatched, address changes may depend on the carrier and may not be possible.
If a shipment is returned to us because of an incorrect or incomplete address, we will contact you to discuss the available options. Any additional shipping costs, if applicable, will be explained before further charges are incurred.
10. Contact Us
If you have questions about shipping, delivery estimates, or tracking, please contact:
Arqovento Furniture
Address: 386 W 15th St, Riviera Beach, FL 33404, United States
Email: support@arqovento.shop
Phone: +1 (941) 697-7511
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday and Sunday
We aim to respond to customer inquiries within 24 business hours. Response times may vary during holidays or periods of high inquiry volume.
For information about returns and refunds, please review our Refund and Return Policy.
All delivery estimates and shipping arrangements are subject to applicable law and the terms displayed at checkout.